The definition of Customer Service is:
This is exactly the way we understand our role – we are with you at any time of your need for our services, offering solutions. We don’t offer just a service – we know our customers and take care of them.
Service quality is measured on a daily basis and observed through a number of performance indicators. We are proud of the fact that over 97% of calls in our Call Center are processed in the first 15 seconds, so there is no waiting time.
