The definition of Customer Service is: “Providing services for clients before, during and after purchase”. This is exactly the way we understand our role – we are with you at any time of your need for our services, offering solutions. We don’t offer just a service – we know our customers and take care of them.
Service quality is measured on a daily basis and observed through a number of performance indicators. We are proud of the fact that over 97% of calls in our Call Center are processed in the first 15 seconds, so there is no waiting time.
For further information, inquiries and needs, contact Customer Service EXPRESS ONE and find out why are we Your Nr. 1 in express delivery!